Have Questions? Give us a call:

(888) 810-3212

Frequently Asked Questions

Honeyville Food Products uses a variety of web technologies to bring our customers, researchers, and friends the most enjoyable and user-friendly experience. In the event that you are unable to view a page or are having any trouble at all, simply contact us, toll-free, at (888) 810-3212 or email at webmaster@honeyville.com. It is our goal to continuously improve upon the site that we present to our valued customers. If there is a feature that you would like to see, please feel free to contact us. Your feedback is always welcome and is a big part of the development process. Drop us a line and let us know what we can do to make your online experience an enjoyable one.

Customer Service

Toll-free: (888) 810-3212
Customer Service Email: webmaster@honeyville.com

Shipping Questions & Answers

Yes. We ship your entire order, no matter what size or amount, anywhere in the contiguous United States via UPS Ground Shipping for only $4.99. Please refer to our shipping policy for more details.

The majority of orders leave our facility within 1 to 2 business days. During promotional periods and brief moments of high order volume, shipping times may increase as we work through the backlog. These instances are minimal and we work tirelessly to get your order shipped in the quickest possible manner.

There are two variables that determine the time it takes your shipment to get from the UPS trucks to your front doorstep. One is the method of shipping and the other in your location when you use UPS Ground. For UPS Next Day Air, 2nd Day Air and 3 Day Select, your order will ship out the following business day and arrive in the time called for in the expedited service. Orders shipped out using our flat-rate UPS Ground Service generally ships in 1 to 2 business days and can take anywhere from 2 to 6 business days, depending on your location since we ship out of California. When your order ships, an e-mail with tracking information will be sent to you for your reference.

Currently we ship exclusively with UPS. Our flat-rate $4.99 shipping utilizes UPS Ground Service and UPS also offers Next Day Air, 2nd Day Air and 3 Day Select at reasonable rates.

Unfortunately, we are unable to offer $4.99 sipping to our friends in Alaska and Hawaii. We ship exclusively via UPS and cannot provide UPS Ground Service that is cost effective to those states. We do offer UPS Next Day and 2nd Day Air to Alaska and Hawaii for an additional charge. We hope to bring in more shipping methods to our neighbors in the north and across the Pacific here in the near future.

No. We currently ship within the United States.

It is extremely rare for damage to occur, but it does happen. We stand behind our products and make sure you get what you ordered. If this fails, please give us a call, toll free at (888) 810-3212 or e-mail webmaster@honeyville.com and we will resolve the matter.

Product Questions & Answers

We do our best to keep our items in stock, but we do occasionally run out of a product. When this occurs, we stop taking orders for that product because we are unable to process back orders. If you would like a current restock date of any out of stock product, please give us a call at (888) 810-3212 or e-mail webmaster@honeyville.com

We do give samples, but only to potential wholesale customers who are purchasing in pallet sizes or more. Please call us at (888)810-3212 for further information.

Substitutions are not applicable for any combo packs. The combos are premade and offered as is.

The majority of products we carry are U.S. based products. There are a few exceptions with a number of those exceptions coming from Canada. Some of the fruits and vegetables we carry come from South America and Europe to increase the seasonal availability. We steer clear of products that come from China and the Orient.

Our Quality Assurance Department handles all of the documentation and nutrition specific information for our products. We are in the process of making this information available online, but it is a monumental task. For additional information, please call (888) 810-3212 Ext. 1053.

The majority of our foods are non-GMO. There are a couple of exceptions in the bulk milled corn and bulk soy products that potentially have small traces of GMO.

Currently, we carry a limited assortment of organic products which can be found here: Organic Products »

This information is posted in the product descriptions page. For more information, please call (888) 810-3212 ext. 1053.

Sproutable grains are as follows: Hard Red Wheat, Hard White Wheat, Spring Wheat, Soft White Wheat and Whole Grain Rye.

Ordering Process Questions & Answers

We accept Visa, MasterCard, Discover, American Express and Paypal. If you would prefer to mail in an order, print out the mail order form found under the links and information column on the store site or can be downloaded here: Order Form and mail your order with a payment form of a check, money order or credit card.

The Paypal checkout process is a unique one and it's something we are working to improve on. When you checkout with Paypal, you will be redirected from the Honeyville site to the Paypal checkout page. Once you fill in your login information and confirm payment, you will be redirected to the Honeyville online store. At this point, your order is not finished. You must finish the order process on our website by confirming your information, clicking the Next button, then clicking the Place Your Order button. Once this is complete, a confirmation page will appear with your order number and a review of your purchase.

We offer our customers the opportunity to sign up to receive promotions and discounts in addition to new product offerings and company news. To sign up, just enter your email address in the upper right hand side of our Online Store site. When you receive a coupon code for use on an order, simply checkout as usual. On the 2nd page of checkout you'll find a coupon code field. Enter your code and click the Apply button. You'll see that the discount is applied and you can proceed to the final checkout page.

Wholesale Questions & Answers

Our wholesale pricing is strictly volume based with price breaks starting at the pallet level. If you're looking for over 50 cases or 2500 pounds worth of product, please e-mail webmaster@honeyville.com for further inquiries.

Online Ordering

Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via UPS. Our online store, found here, can accommodate orders as small as one can and as large as several pallets. Customers ordering in pallet quantities are encouraged to call us, toll-free, at (888) 810-3212 ext.1024, or email us at webmaster@honeyville.com for wholesale price breaks. In addition to finding information on our vast product lines, users can easily browse and purchase Honeyville products. Utilizing a flat-rate shipping cost, order tracking, and secure payment transactions, our shopping cart is a breeze to use. If, for any reason, you require assistance please don't hesitate to call or email.

Payment Options

For orders placed online we accept Visa, Master Card, American Express, and Discover. You are also welcome to use your PayPal account for fast and easy checkout. In addition to the methods listed above, you can print out a Mail Order Form, fill it out, and send it in to the address on the form along with a check or money order. Your order will be processed and shipped just as our online orders are processed. Also, our customer service representatives are happy to take your order by toll-free telephone, (888) 810-3212, Monday through Friday between the hours of 7:00AM and 5:00PM Pacific Standard Time.

Remember: All prices listed online are in U.S. Dollars.

Privacy Online

We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Honeyville Food Products. In order to be a premier resource for quality food ingredients and food storage products, we record a variety of information for your visit to our site. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts.

Information we collect and why:

When you arrive at our website we record the pages you viewed on our site. We do this so we can help future visitors find what they are looking for and to improve the navigation of our site.

If you place an order online, or contact us via e-mail, we record your email and postal address so that we are able to respond to you in the quickest, most effective way possible. You may receive periodic contact from us via postal mail or e-mail with information on new products, services, discounts, and upcoming events. Each e-mail dispatch you receive from us will include instructions on how you can remove your e-mail address from our list. We do not share, sell, or exchange your information with any other company or entity. We value your privacy and will not jeopardize that privacy. If you have any questions regarding our privacy policy please contact us via e-mail at webmaster@honeyville.com, by postal mail, or by calling us at (909) 980-9500.

The credit card information that is necessary for completing your order is strictly confidential and will never be used for anything other than processing your order. We do not keep your credit card information on file. Your financial privacy is protected in accordance with federal, state, and local privacy law.

If you have any questions regarding our privacy policy please contact us via e-mail at webmaster@honeyville.com, by postal mail, or by calling us at (909) 980-9500.

Security Online

The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.

Customer Service

E-mail our customer service department at webmaster@honeyville.com. We're eager to answer any questions or concerns you have regarding your order or our products. You can also call us Monday through Friday, 8:00 AM to 5:00 PM, Pacific Standard Time at (888) 810-3212. You can also send us a fax at (909) 980-6503 ATTN: Internet Sales. If you are contacting us about an order you received, please have your order number ready for fast service.

Returns and Exchanges

If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at (888) 810-3212. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If, upon receiving your order, you decide that you no longer want the items that you've ordered, you can ship the unopened product back to Honeyville, at your cost, for a refund on that item. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.

Ship anywhere in the United States for $4.99* Shop Now.

Shipping Policy

We understand that your time is valuable. That's why MOST orders are shipped within 1 business day, if the order is received, Monday through Friday, prior to 11:00 AM (Eastern Standard Time). If your order comes in after that time we will ship it out the next business day. Rarely, during periods of high sales volume, like a sales promotion, or new product release, ship times will increase.

*Honeyville Grain, Inc. reserves the right to modify shipping rates at any time. Most basic orders are shipped via UPS Ground at a cost of $4.99 per complete order (not per item). You can add as many items as you'd like to your cart and still be charged just $4.99 for ground delivery anywhere in the contiguous United States. For our flat rate shipping all items in your order must be shipped to the same address. As we ship with UPS, we are unable to deliver to PO Boxes. The shipping address you provide must be a physical street address. Honeyville Grain no longer ships to APO and FPO addresses. We also will not ship your order overseas or to Canada. We can ship via UPS to Hawaii or Alaska, but additional freight will apply. Call our customer service at (888)-810-3212 for details.

For expedited shipping please call, toll-free, (888)-810-3212 for pricing and estimated delivery times. In addition to these options, you are more than welcome to provide us with your shipping account number with UPS, FedEx, or DHL and we will ship your package on your own account. We love to help our customers meet their needs, so call us if you have any questions and we will work with you to get your product delivered at the absolute lowest price. Customer Service can be reached, toll-free, at (888)-810-3212, or email webmaster@honeyville.com.

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Reading Lot Numbers

Lot numbers located on our packaging can appear to be hyroglyphs, but we're here to help. We have provided you with our handy Lot# deciphering guides. Just refer to the according guide below.

Lot # Guide 1

25# & 50# bags, #10 & 502 cans

Example Lot Code: 10 188-01

The first set of digits "10" represents the year of pack "2010".

The second set of digits "188" represent the Julian date (the 188th day of the year) for 2010 "July 7th", .

The third set of digits represents the production batch "batch 1".

Lot # Guide 2

Bag/Tote Flour & Corn

Example Lot Code: 188 0 1 3

The first set of digits "188" represent the Julian date (the 188th day of the year) for 2010 "July 7th".

The second set of digits "0" represents the year of pack "2010"

The third set of digits represents the production shift.

Load # for the production day "load 3".

Lot # Guide 3

Bagged Products

Example Lot Code: 188 0 13

The first set of digits "188" represent the Julian date (the 188th day of the year) for 2010 "July 7th".

The second digit set "0" represents the year of pack "2010".

The last digits represent the production order # "Order #13".

Lot # Guide 4

401 Cans & Zip Packs

Example Lot Code: 0 188 1

The first digit "0" represents the year of pack "2010".

The second set of digits "188" represent the Julian date (the 188th day of the year) for 2010 "July 7th".

The last digit represents the production batch "batch 1".